Return Policy - Raw & Pure
January 2026
No returns
Raw & Pure supplies fresh, hand-tied flowers. Because flowers are perishable natural products, the right of withdrawal does not apply. Orders therefore cannot be returned.
Damaged or not arrived in good condition?
Has your bouquet arrived damaged or not in good condition upon delivery? Please contact us within 24 hours of receipt via:
Preferably include a clear photo. We will carefully assess the situation and work with you to find a suitable solution.
Delivery address
Always check the delivery address carefully when placing your order. Raw & Pure is not liable for delays or failed deliveries due to incorrectly entered data.
Shelf life
Flowers are natural products. The shelf life depends on the type of flower, the season, and the care. Always follow the included care tips for the best result.
Nothing is forced.
Nothing is added.